1. Scope of application
The following general terms of trade shall apply to all orders made through the Keeper Arts shop.
2. Placing the order
The order is considered placed when the products you have placed in your cart are processed and have the status "Order placed".
Before placing an order you will be asked to register with the Keeper Arts shop and provide certain information. When placing an order, you have an option of asking a question and/or expressing any additional requests by filling up the appropriate fields of the form.
Any products placed in your cart until processing of the order are considered to be expression of interest and do not place any obligations on either of the Parties.
You will recieve an automatic e-mail, confirming the Keeper Arts has received your order.
3. Order processing
Immediately upon the order is placed, the Keeper Arts will check the product availability, possibility to use your desired payment and delivery method (for more information on payment and delivery terms check the appropriate sections of the Terms & Condition). The Keeper Arts team will do its best to answer your questions and/or satisfy additional requests where such are placed along with the order.
3.1. Where the Keeper Arts can satisfy all terms of the order place you will recieve the confirmation, indicating the chosen items, price of the products, price of the chosen delivery method and payment method. You may now provide the payment in accordance with the confirmed payment method.
3.2. Where the Keeper Arts cannot satisfy all or any terms of the placed order, you will recieve rejection letter, indicating the chosen items as well as the reason for rejection. You will be offerred with reasonable solution where possible.
Payment shall be made upon receipt of the order confirmation.
In case the payment is not made within 5 days from the date of order confirmation, the order is deemed canceled.
Please, check the Payment terms of the Terms & Conditions to see available payment methods.
Orders are dispatched from the Republic of Latvia (EU). Payment of any possible customs and/or other duties, taxes and/or fees related to the delivery and/or products (where applicable) are your sole responsibility. The Keeper Arts takes no responsibility for any possible results of failure to pay sauch duties, taxes and/or fees.
The order is dispatched within reasonable time upon receipt of the payment for the corresponding order. You will receive the dispatch confirmation notice via e-mail. If you have not recieved a dispatch confirmation notice from the Keeper Arts for more than 24 hours, please contact us to find the solution.
The actual delivery time from the moment of dispatch till you receive the order. The Keeper Arts make no representations as to the delivery time. Please, check the Delivery terms of the Terms & Conditions to see available delivery methods.
6. Order completion
Order is deemed completed and the Keeper Arts has fulfilled its obligations when the order is shipped.
Present does not affect your rights that appear in accordance with the Keeper Arts Polices.
7. Claims and/or complaints
Please, check the integrity of the packaging, assortment of the delevered items as well as overall visual quality upon receipt. Inform us by e-mailing to firstname.lastname@example.org
Should you fail to inform us of any inconformities within 5 days from the date of receipt, the order will be considered duly completed, the items shall be considered to match the order and delivered in good quality.
No claims/complaints with regards to the packaging integrity, assortment and visual quality of the products will be accepted beyond this point. Any complaints/claims regarding hidden defects or faults that could not be detected upon receipt, shall be concidered in accordance with our Return & Refund policies.
8. Agreement content
The general terms of trade are readily available on this website. You can download them at any time.
You can see your previous orders when you log in the user account.
Should the content of these General terms change, you will be informed.